AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE…at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF is searching for a Associate HCC Office Administrator to join our Hollywood Healthcare Center. This opportunity is to work on a Full Time basis. The salary is up to $17 per hour or based on experience, and we offer a competitive benefits package. The location and hours for this position are the following: 1300 N. Vermont Suite 407, Los Angeles CA 90027. Monday-Friday, from 8:30 a.m. to 5:30 p.m.
Summary:
As an ambassador of quality, the Associate HCC Office Administrator provides excellent service to our clients and the public, serves as a resource to the other operations staff, and ensures the smooth operation of the Healthcare Center front office and benefit counselor functions and its interface with the other HCC roles and departments, particularly Client Services.
Job Description:
Essential Duties & Responsibilities:
Includes the following. Other duties may be assigned.
Front Office Clerk Duties:
• Meets and greets Healthcare Center patients and visitors, interfacing with them and the general public in a professional, courteous, and sensitive manner.
• Ensures smooth patient flow by ensuring prompt attention to pulling patient charts and necessary medical records.
• Assists in screening all patients to correct billing and financial information. Determines payment source based on information given (i.e., ability to pay, insurance coverage, Medicaid, etc.)
• Schedules Healthcare appointments and performs appropriate reminder procedures.
• Reviews patient intake materials for accuracy and completeness.
• Ensures up-to-date patient information on computer systems and patient medical records.
• Maintains stock of all Healthcare Center forms and patient brochures, keeping them organized for convenient access.
• Assists with the maintenance of the office supply cabinet.
• Utilizing AHF computer information systems provides data entry for services and billing information. Ensures that all data entry is performed daily and accurately.
• Enters all patient data into computer systems and maintains patient information systems up-to-date.
• Coordinates providers' schedules and maintains appointment templates on system, resolving any scheduling conflicts that arise.
• Sorts incoming mail and routes to appropriate staff, identifying priority materials.
• Coordinates with appropriate staff for patient referrals.
Benefits Counselor Duties:
• Conducts patient intake interviews, financial screenings, and registration for AIDS Drug Assistance Program (ADAP).
• Coordinates with Nurse Case Managers and other AHF healthcare providers to assist in the determination and/or eligibility for insurance and financial benefits.
• Verifies benefit eligibility and scope of benefit for private pay clients. Verifies benefit eligibility as required for Medi-Cal, Medi-Care, private insurance, and other public assistance programs or benefits.
• Assists patients in the completion of benefit application or makes appropriate referrals.
• Monitors status of benefit application and follow up on pending applications to ensure timely enrollment/ eligibility.
• Obtains pertinent information from family members and/or significant others as it relates to benefit and financial information.
• Ensures appropriate documentation of patient eligibility/ benefit information in patient records and healthcare center files/computer base.
• Prepares reports as required and assigned.
Additional Duties/Responsibilities include:
• In the absence of the Office Administrator, or as assigned, acts as a resource to other operations staff, providing guidance on policies & procedures, training, and other operational matters. Conveys instructions from Office Administrator to the operations staff.
• Monitors and ensures quality control with regard to day-to-day functions of Front Office and Benefit Counselor staff.
• Be willing and able to travel to all satellite HCC sites as needed.
• Upholds and communicates customer service standards as defined by Office Administrator; Assists in maintaining a high level of customer service.
• Insure accurate posting of payments to client accounts
• Ensures proper batching of encounters to billing.
• Other duties as assigned.
Participation in AHF Meetings/Committees
Attends AHF meetings as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be cross-trained as a Benefits Counselor. Must be Case Watch (or other county computer system) and ADAP certified, (annually) or must achieve certification within six (6) months of accepting position.
Education and/or Experience
High school diploma or general education degree (GED); a minimum of at least 2 to 3 years experience in a clinical front office setting; or equivalent combination of education and experience.
Computer/Software Skills & Abilities
To perform this job successfully an individual should have knowledge of Word Processing software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.
Reasoning Ability
Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Skills & Abilities/Qualifications
• Bilingual (English/Spanish) strongly preferred.
• Strong interviewing technique and interpersonal communication skills.
• Ability to communicate clearly, effectively, and in a sensitive manner with patients, staff, and other healthcare team members.
• Sensitivity to AIDS/ HIV related issues and concerns as they relate to a diverse patient population.
• Ability to work well in a high-stress environment.
• Ability to work with minimal supervision.
Travel
Up to twenty five percent (25%) travel to other Healthcare Center sites in the LA Metro area.
If you are interested in this amazing opportunity, please email your resume to the Human Resources Department. To apply in person, please visit our Administrative Office, Human Resources Department listed below.
AHF IS AN EQUAL OPPORTUNITY EMPLOYER
Julie Palomino
Human Resources Business Line Partner
AIDS Healthcare Foundation
6255 W. Sunset Blvd., 21st Floor
Los Angeles, CA 90028
EMAIL: Careers@aidshealth.org
We look forward to hearing from you!
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